Apply for the latest midvaal-local-municipality-call-centre-agents positions in 2025. Discover eligibility, salary, responsibilities.
Serve Your Community with Midvaal-Local-Municipality-Call-Centre-Agents Jobs
The Midvaal Local Municipality is hiring six (x6) Call Centre Agents on a fixed-term basis until September 2028. If you’re community-oriented, a skilled communicator, and eager to make a meaningful impact, this may be your next career step.
These positions are more than answering phones—they’re about being the voice of Midvaal. You’ll help residents navigate services, log complaints, and ensure the smooth delivery of municipal assistance.
Job Summary – What the Call Centre Role Entails
The midvaal-local-municipality-call-centre-agents are expected to deliver efficient customer service, assist in administrative duties, and meet turnaround times in line with the municipality’s service charter. Your key responsibilities include:
- Handling incoming calls and routing queries to relevant departments
- Logging complaints accurately and ensuring follow-up
- Offering professional and friendly telephone assistance
- Providing administrative support in a high-paced environment
- Working rotational shifts between 06:00–14:00 and 14:00–22:00
This is your chance to be a direct link between citizens and service providers.
Minimum Requirements – Do You Qualify?
To be eligible for the call-centre-agents role, candidates must meet the following requirements:
- Grade 12 / Matric (essential)
- Call Centre certificate or Business Process Support NQF Level 3
- Fluent in English and Afrikaans; knowledge of IsiZulu or Sesotho is an advantage
- Strong computer literacy and professional telephone etiquette
- 2 years of customer service experience (preferable but not mandatory)
- Familiarity with the Midvaal region will give you an edge
Your interpersonal skills, professionalism, and passion for public service will carry significant weight in the shortlisting process.
Contract Details and Salary Package
- Position Type: Fixed-Term Contract
- Number of Vacancies: Six (6)
- Contract End Date: 30 September 2028
- Annual Salary: R151,420.20 (Total Package)
- Work Shifts: Rotational shifts (06:00–14:00 / 14:00–22:00)
Midvaal Local Municipality promotes inclusive employment and encourages applications from people with disabilities, women, and local residents.
How to Apply for the Midvaal-Local-Municipality-Call-Centre-Agents Jobs
Here is a step-by-step application guide to help you apply confidently and correctly:
Step 1: Prepare Your CV
Make sure your CV is up-to-date, clear, and neatly formatted. Include your personal details, educational background, certificates, and experience.
⚠️ Incomplete or illegible CVs will lead to automatic disqualification.
Step 2: Apply Online
Visit the Midvaal Municipality Careers Portal. Create an account or log in to apply. Attach your CV and any relevant supporting documents as requested.
Step 3: Double-Check Your Submission
Ensure:
- You’ve applied under the correct job title
- Documents are correctly named and in PDF format
- Contact details are accurate
Step 4: Submit Before the Deadline
Application Deadline: 19 August 2025 at 12:00 (midday)
Late applications will not be considered.
Why Apply for Midvaal-Local-Municipality-Call-Centre-Agents Posts?
- Stability: Fixed-term employment until 2028
- Growth: Learn skills in communication, administration, and public service
- Community: Serve the people of Midvaal directly
- Equity: The municipality supports inclusive hiring practices
- Opportunity: Ideal for early-career professionals looking to gain municipal experience
This position offers more than a salary—it offers purpose.
FAQ – Midvaal-Local-Municipality-Call-Centre-Agents
1. How many positions are available for Call Centre Agents?
There are 6 posts available on a fixed-term contract ending in 2028.
2. Where is the job based?
The role is based in Meyerton, within the Midvaal Local Municipality in Gauteng.
3. What are the working hours?
You’ll work rotational shifts:
- Morning: 06:00 to 14:00
- Afternoon: 14:00 to 22:00
4. What is the minimum educational requirement?
A Grade 12 / Matric certificate is essential. A certificate in Call Centre or Business Process Support is also required.
5. Do I need experience to apply?
Experience in a customer service or call centre environment is preferred (minimum 2 years), but it is not strictly required.
6. What languages should I speak?
You must be fluent in English and Afrikaans. Additional knowledge of IsiZulu or Sesotho is advantageous.
7. Is this position open to people with disabilities?
Yes. Midvaal Municipality encourages applications from people with disabilities and those contributing to employment equity.
8. When is the application closing date?
Applications close on 19 August 2025 at 12:00. Late submissions will not be accepted.
9. What documents should I submit?
Submit a complete CV with valid personal details, qualifications, and experience. Certified documents may be requested later during shortlisting.
10. What if I don’t hear back?
If you don’t receive feedback within 3 months of the closing date, consider your application unsuccessful.
11. Are there travel reimbursements for interviews?
If you’re shortlisted and live more than 400 km away, travel costs for interview attendance may be reimbursed (for levels 1–4).
Closing Thoughts: Step Into Public Service with Purpose
If you’re passionate about helping people, want stable employment, and see yourself in a municipal role, these call centre agents positions are worth your attention.
Take time to prepare a professional application, highlight your skills, and submit on time. Your next opportunity could start right here—in service of your community.
